Return Policy
How can you return the items?
Because of all items on our website is less than 5 euros, the cost of return item can be more than the item value. So, please contact us first before returning the item and we will let you know what you can do.
We prefer to send us an email with all the details so that we will have a look and will come back to you with an action plan.
In case you will return the items, please make sure you ask for and retain your receipt as proof of your return, 5euro can’t be held responsible for any items that may be damaged or go missing in transit.
Please note, returns postage will only be refunded if the goods are faulty or were sent incorrectly.
Return Address:
OSNsoft Ltd.
Office No.8,
36 Windmill Street,
Limerick City,
Limerick
When can't you return the items?
- If the item can’t be used once it opened.
- The Items are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them.
- The Items are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value.
- 5euro has the right to check the item’s condition and can decide if the item can be canceled or not.