PRIVACY POLICY recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information.

02nd May 2019

OSNsoft Ltd (“We” or “Us”) are committed to protecting and respecting your privacy.

This privacy policy together with our Sale Terms and Conditions, (the “Terms”) and any other documents referred to in the Terms sets out the basis on which any personal information We collect from you (the “user” or “customer”), or that you provide to Us, will be processed by Us. Please read the following carefully to understand our practices regarding your personal information and how We will treat it.

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation, as amended and supplemented (the “Data Protection Laws”), the “controller” of personal information collected through (the “Website”) is OSNsoft Ltd, a company incorporated and registered in Ireland with company number 644902, whose registered address is 36 Windmill Street, Limerick City, Limerick, Ireland.

When you create an account

If you create an account with Us, We will collect information about you including your name, phone number, email address, age and gender. You may provide this information to Us directly through forms on the Website, or by signing in to your account with a third party such as Facebook, Google or Twitter (each referred to as a “Third Party Platform”) (see “Personal Information We May Collect from Third Parties” below).

We will use the personal information that We collect about you to:

  • Create and maintain your account with Us;
  • Carry out our obligations arising from any agreements entered into between you and Us;
  • Respond to your customer service requests and support needs efficiently;
  • Provide you, or permit selected Third Party Service Providers (see “Personal Information We May Collect from Third Parties” below) to provide you, with information about goods or services We feel may interest you;
  • Notify you about changes to our service or our products;
  • We can print your mobile number in the shipping label for carrier.
  • Comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

When you place an order with Us (online account holders)

If you place an order with Us, We will collect information about you including your name, phone number, email address, mailing address and payment details.

We will use the information We collect about you to:

  • Communicate with you about your order;
  • Handle and process your order;
  • Deliver products to you (we will print your mobile number in the shipping label to help carrier to contact you);
  • communicate with relevant suppliers including, for example, courier services;
  • process payments;
  • update our records and details of your account with Us;
  • comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

When you check out as a guest

If you check out as a guest, We will collect information from you including your name, phone number, email address, mailing address and payment details.

We will use this information to:

  • communicate with you about your order;
  • handle and process your order;
  • deliver the products to you;
  • communicate with relevant suppliers;
  • process payments;
  • update our records;
  • comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.

When you sign up to receive emails from Us

If you sign up to receive emails from Us, We will collect your name and email address. We will use this information to send you emails about products and services We think you may be interested in, updates about Us and/or the Website and to notify you of any changes about Our service.

When you contact Us

If you contact Us by telephone, email, post or using any other function offered by the Website, We will collect any information that you provide to Us.

We will use this information to respond to review, investigate and respond to your questions or comments as necessary. Please note that We may record telephone calls made to Us.

Shopping basket reminder emails

If you have placed items in your shopping basket but not checked out, we may email you to remind you so you can complete your purchase (while stocks last).

Third Party Platforms and Service Providers

When you use or access the Website by or through a Third Party Platform such as Facebook, Google or Twitter, you allow Us to access and/or collect information from the Third Party Platform (for example, your Facebook account) or via any cookies placed on your device by a Third Party Platform, as permitted by the terms of the agreement and depending on your privacy setting on the Third Party Platform. The information we collect from a Third Party Platform may include your name, gender, age and email address.

We also work closely with third party service providers including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers and search information providers (“Third Party Service Providers”). We may receive information about you from Third Party Service Providers and We may share some of the information We collect from you with Third Party Service Providers (see “Disclosure of Your Information”below).

When you use the Website, we will automatically collect information including:

  • technical information, such as the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including:
    • the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time);
    • products you viewed or searched for;
    • products you place in your shopping basket but have not purchased;
    • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and
    • methods used to browse away from the page and any phone number used to call our customer service number.

Entering into and performing a contract with you

If you create an account or place an order with us, our legal basis for processing your personal information is that it is necessary for the performance of the agreement between you and Us.

Our legitimate business interests

If you contact us, sign up to receive emails from us, or simply browse the Website, our legal basis for processing your personal information is that we have a legitimate interest in administering and monitoring the Website, for analysis and research by Our group, promoting our business and responding to queries.

The personal information that We collect from you will be transmitted to third parties located in United States. We are using SiteLock security and some other security plugins to secure all data transfer.

The period for which We will retain your personal information will vary depending on the purposes it was collected for, as well as the requirements of any applicable law or regulation.

For example, if you order a product on the Website, We will store your personal information and details about your order for as long as is necessary to comply with applicable tax legislation, and for the period for which you or We could bring legal proceedings in relation to your order.

You may have certain rights in relation to the personal information We collect about you. These may include the right to request access to the data We hold about you, or to obtain a copy of the personal information in machine readable format, to request that it is erased or that any inaccurate personal information is rectified. You may also have the right to ask Us to restrict how we process your personal information or to withdraw your consent to how We process your personal information. Please use the Contact Us form if you would like to make a request.

This policy will be reviewed from time to time to take account of changes to Our operations and practices. If We make changes, We will notify you by revising the date at the top of this policy, and if the changes are significant, We may provide you with additional notice, such as adding a statement to the homepage of the Website or sending you an email with the update. Any personal information held will be governed by Our most current policy.

If you have any questions or requests regarding this privacy policy, the practices of the Website or your dealings with the Website, please use the Contact Us form.


This Cookies Policy is issued by OSNsoft Limited (referred to as “we”, “us”, “our”).

This policy applies to our use of “cookies” in connection with our website, (“Website”).

We use cookies on our Website to help make your visits more effective so we’d like to explain more about how and why we use them. By continuing to browse our Website without adjusting your browser settings to block cookies (for information about how to do this please see below), you are agreeing to our use of cookies.

Cookies are small text files that may be stored on your computer (or other internet-enabled Privacy devices, such as a smartphone or tablet) when you visit a website. They help websites remember information about your visit, like your country, language, and other settings. They can also help make your next visit easier.

We use cookies to help you efficiently browse our Website and to save you time by not having to re-enter your details each time you visit. Cookies allow us to provide you with information and show you content relevant to you. We also use Cookies to analyze how our customers interact with our Website so we can improve the customer journey.

Cookies used on this website fall into the following categories:

  1. Strictly Necessary
  2. Performance
  3. Functionality
  4. Targeting

Some of these are “session cookies”, which stay in place only for the duration of your visit to our Website and are deleted at the end of your browsing session. Others are “persistent cookies”, which remain on your device for a period of time after you have left the website.

(1) Strictly Necessary Cookies.

These cookies are essential in order to enable you to move around the Website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our Website or benefit from all our security features.

These Cookies contain a unique reference number which, for example, helps us to:

  • identify you as logged in to secure parts of our Website for the duration of your visit;
  • remember information you have previously entered to complete a form on our Website.

(2) Performance Cookies

Performance Cookies collect information about how visitors use our Website. They allow us to recognize and count the number of visitors and to see how visitors move around our Website and are used to, for example:

  • analyse how visitors use our Website;
  • record any errors that occur;
  • test different designs of our Website; and
  • measure the effectiveness of our advertising.

Performance Cookies don’t collect any privacy information that could identify you.

(3) Functionality cookies

These Cookies are used to provide services or to remember choices you make so we can personalise our content for you (for example, by remembering your choice of language or region). We use this information to customise your experience of our Website to meet your preferences for content layout, text size etc.

You can manage these Cookies using your browser settings, however if you block them we may not be able to offer you certain services that you have chosen.

(4) Targeting Cookies

These Cookies record the fact that you have visited our Website, including which web pages you have accessed, which device you have accessed them from and which links you have followed.

We may use this information, for example:

  • for fraud and website abuse detection purposes, including detecting players who have abused bonus schemes or other promotions, or engaged in arbitrage betting;
  • to deliver online content and marketing (e.g. via email) tailored to your interests or online experiences; and
  • for providing advertising agencies with information about your visit so that they can show you relevant adverts online.

Please note that any direct communications will be conducted in line with our Privacy Policy and any preferences you have provided regarding receipt of direct marketing communications.

You can manage these Cookies using your browser settings, however, if you block them, we may not be able to offer you certain functionality within the Website.

You can manage Cookies using browser settings as shown:

Google Chrome

  • * Open the ‘Menu’ (icon) on the toolbar
  • * Choose ‘Settings’
  • * Open ‘Advanced Settings’
  • * Go to the ‘Privacy’ section and click on ‘Content Settings’
  • * In the ‘Cookies’ section, you can choose how cookies are used when you browse using Chrome

Mozilla Firefox

  • * Open the ‘Edit’ menu
  • * Choose ‘Preferences’
  • * Open ‘Privacy & Security’
  • * Choose ‘Cookies’

Internet Explorer

  • * Open the ‘Tools’ menu
  • * Select ‘Internet Options’
  • * Open the ‘Security’ tab
  • * Choose the ‘Internet’ zone
  • * Identify the security level ‘High’ for this zone
  • * Click ‘OK’.