Our customer service is happy to help you with any questions you may have.If you have any problems with your order or need information before you buy an item. please feel free to contact us.
There are four ways to contact us (please include the order number in your email or message):
When you send an e-mail or Facebook message, we will return on the same day or the next business day.
RedAwning serves tens of thousands of vacation rental guests each month. With Amazon Connect and Amazon Lex. We are able to serve our guests more quickly, while also improving efficiency for RedAwning. Using Amazon Lex, we built Scarlett, a virtual assistant that can access our reservation database using AWS Lambda. Through Amazon Connect with Amazon Lex, Scarlett answers calls, engages naturally with guests, and then quickly matches with their reservations. Scarlett can resolve the issues guests most frequently call about without the need to interact with a human agent, which allows us to easily scale our operations to match our rapidly growing customer base. Using this Amazon Lex integration with Amazon Connect, we no longer have expensive per agent license costs, nor the complexity of having to manage telephony, providing us with 10 times the functionality at 1/10th the cost.
